Returns & Exchanges

At King's Wine Cellar, we strive for perfection in every bottle, but if your selection is corked or damaged, we offer a 14-day return window for a full refund or exchange. Please ensure all returned bottles remain unopened and in their original packaging to qualify for a credit.

Return Process

• 1.
  Contact Our Sommelier Team

  Email our support desk with your order number and a photo of the damaged or defective bottle to initiate the return authorization.

• 2.
  Secure the Shipment

  Carefully repackage your items using the original protective wine dividers and shipping box to prevent breakage during transit.

• 3.
  Ship to the Cellar

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our cellar team verifies the condition of the return, we will process your refund to the original payment method within 5 business days.